Forum Posts

md bayezid hosin
Jun 12, 2022
In Welcome to the Forum
Haters: how to accept complaints and build Bappi customer loyaltybaer-hug-your-hatersjust as I enjoyed and continue to recommend jay baer's youtility: why smart marketing is about help, not hype, I'm even more passionate about hug your haters. It's the perfect book for the entrepreneur or manager who can benefit from a refresher course in customer Bappi service. It's also a great gift for content marketers and content managers looking for career growth beyond content creation, curation, and promotion.Jay starts by explaining how the internet and social media have changed Everything:it's not just that today's Bappi consumers are likely to have explored your products and services online long before contacting you... It's that today's unhappy customers are more likely to complain online, using social media, than they are to call or email the company.Dissatisfied customers are more likely to complain online than call or Bappi email the company says jaybaer. Click to tweetthis is especially true if they don't get a quick response to their first complaint. Jay describes the dangers of ignoring complaints and not acting immediately. But he goes further. He stresses the importance of following up on complaints and, more importantly, not making the frequently encountered mistake Of solving the unhappy customer's Bappi problem without taking steps to reduce the possibility of it happening again.Hug your haters was one of the first books to make the connection between social media and customer service, a trend that will become even more crucial in the years to come.Gallo, carmine: the storyteller's secret: from ted speakers Bappi to business legends, why some ideas spread and others don'tgallo-the-secret-storytellersthe storyteller's secret by carmine gallo is a great companion to christopher alexander's ted talks. The two books complement each other.Due to their content orientation, both books could have appeared in the content writing
0
0
1
 

md bayezid hosin

More actions